Privacy Policy | Buckeye Illumination
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Privacy Policy

Last updated: July 18, 2026

This Privacy Policy explains how Buckeye Illumination, operated by Soft Wash Solutions LLC ("Buckeye Illumination," "we," "us," or "our"), collects, uses, and protects information when you visit our website, request a quote, or communicate with us — including by SMS text message.

1. Information We Collect

When you submit a form, request a consultation, or otherwise contact us, we may collect:

  • Name, phone number, and email address
  • Property address and details about the project you're inquiring about
  • Any messages, photos, or notes you choose to send us
  • Communication history, including SMS text message conversations

2. SMS / Text Messaging Program

Text Messaging Consent. We offer two separate SMS opt-ins on our website, and you may consent to either, both, or neither:

Non-marketing messages — appointment reminders, quote follow-ups, and project updates related to a request you've made.

Marketing messages — promotional offers, seasonal discounts, and service updates.

Consenting to one does not automatically enroll you in the other, and you may opt out of either independently.

Details of our SMS program:

  • Message frequency may vary depending on your interactions with us (e.g., scheduling, follow-ups, promotions).
  • Message and data rates may apply based on your mobile carrier plan.
  • You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in.
  • Reply HELP at any time for assistance, or contact us directly at (740) 243-2982.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted where necessary to operate our business.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services from us.
  • Carriers are not liable for delayed or undelivered messages.

3. How We Use Your Information

  • To respond to quote requests and schedule consultations or installations
  • To send appointment reminders, project updates, and service follow-ups
  • To send promotional offers, where you have separately opted in
  • To improve our website, services, and customer communication
  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (e.g., scheduling software, SMS/CRM platforms), bound to use your information only to provide services to us
  • Legal or regulatory authorities where required by law

Mobile opt-in data and consent for SMS messaging is never shared with or sold to third parties for their own marketing purposes.

5. Data Retention

We retain your information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations.

6. Your Choices

  • Opt out of SMS messages at any time by replying STOP
  • Unsubscribe from email communications using the link provided in any email
  • Request access to, correction of, or deletion of your personal information by contacting us directly

7. Data Security

We take reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to operate the site, understand how visitors use it, and improve your experience. These may include:

  • Essential cookies required for basic site functionality, such as form submission and page navigation
  • Analytics cookies that collect aggregate, non-identifying usage data (e.g., pages visited, time on site) to help us improve our website

We do not use cookies to collect personal information for third-party advertising purposes. You can control or disable cookies at any time through your browser settings; note that disabling cookies may affect some site features, such as forms.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

Buckeye Illumination (Soft Wash Solutions LLC)
301 O Gara Ave, Columbus, OH 43130
Phone: (740) 243-2982
Email: [email protected]